Doorkeep

The known failure modes, what the agent does when it is unsure, and how you catch and correct mistakes.

What happens when the agent gets something wrong

Why "takes a message" and "makes a judgment call" are not the same product.

How Doorkeep is different from an answering service

Tier 3 emergency notifications are always on — here's why.

Why emergency alerts can't be turned off

What happens when a caller describes something urgent, and what Doorkeep will not do.

How Doorkeep handles emergencies

How the agent answers, decides what is urgent, and gets the call to you.

What Doorkeep does on a call

The honest list of what the agent will not handle, and why those limits exist.

What Doorkeep does not do

What the agent discloses to callers, how recordings are handled, and how long data is kept.

Fair Housing, call recording, and your data

Andy Peters

Assistant

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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