Fair Housing guardrails
Fair Housing guardrails are built into every call. When a caller asks about neighborhood demographics, school quality, crime rates, or other steering-risk topics, the agent redirects the question to you rather than answering it.
These guardrails are designed to reduce risk and support your compliance efforts. They work alongside your Fair Housing program, not instead of it, and they do not replace your independent obligations.
Every caller hears that they are talking to AI
Every call opens with the same greeting. Your assistant says it is an AI assistant for your business and that the call is being recorded, then asks how it can help. The greeting is the same in every state, and it can't be switched off.
That greeting is the recording disclosure on every call. If your state's recording laws ask for more than a spoken disclosure, those extra steps are yours; the Terms of Service cover this.
How long data is kept
Call recordings: For as long as you have your account live. When your account is no longer active, the call recordings are premaritally removed.
Transcripts and call summaries: kept for the life of your account, so you have a record of what happened.
Export your data
The account owner can download a copy of the account's call data at any time.
Open Settings and go to Export your data.
Click Request data export.
Doorkeep builds a zip file in the background and emails you a download link that expires after 48 hours. The zip holds your contacts, call transcripts and summaries, call records, SMS messages, and a list of recordings. Each recording in that list is a link that only opens when you are signed in to Doorkeep as the account owner. Past exports are listed under Recent exports.
How data is handled
Processed only as a service provider on your behalf
Not sold
How a security incident affecting your data is handled, and how you are told about it, is set out in the Privacy Policy and the Terms of Service.
Full detail
The Trust and Compliance page covers all of this in plain language. For the complete picture, see the Terms of Service and the Privacy Policy, which covers rights under CCPA and the Colorado Privacy Act.