Fair Housing guardrails
Fair Housing guardrails are built into every call. When a caller asks about neighborhood demographics, school quality, crime rates, or other steering-risk topics, the agent redirects the question to you rather than answering it.
These guardrails are designed to reduce risk and support your compliance efforts. They work alongside your Fair Housing program, not instead of it, and they do not replace your independent obligations.
Every caller knows they are talking to AI
At the start of every call, the agent identifies itself as an AI assistant and obtains recording consent before the conversation begins. There is no ambiguity about what callers are interacting with, and no information is collected before that disclosure.
Doorkeep is designed for use in both one-party and two-party (all-party) consent states.
How long data is kept
Call recordings: retained for 90 days, then automatically deleted.
Transcripts and call summaries: retained for the life of your account, so you always have a record of what happened.
How data is handled
Encrypted in transit and at rest
Processed only as a service provider on your behalf
Never sold. Not to anyone, not ever.
US-based infrastructure
If something goes wrong
Doorkeep maintains documented incident response procedures for events affecting customer data. Affected customers are notified without undue delay after a confirmed incident, with detail on scope, mitigation, and next steps. Updates are also posted to the public status page.
Full detail
The Trust and Compliance page covers all of this in plain language. For the complete picture, see the Terms of Service and the Privacy Policy, which covers rights under CCPA and the Colorado Privacy Act.