Doorkeep is an AI phone agent built only for property management. It answers your inbound calls 24 hours a day, works out what the caller needs, and gets it to the right person with full context.
What happens when someone calls
Every call follows the same shape, whether it is 2pm or 2am.
Doorkeep picks up and identifies itself as an AI assistant, then gets recording consent before any information is collected.
It greets the caller by property name. If the caller is already in your contacts, the call is in context before a word is spoken.
It works out what the call is about: maintenance, a leasing inquiry, a lockout, a possible emergency, or something general.
It ends in one of three ways.
The three outcomes
Answered from your property knowledge. Office hours, trash day, where the mailroom is. Handled on the spot, you are not interrupted.
Transferred to you with a briefing. The caller is placed on hold, Doorkeep calls you first and tells you who it is, which property, and what it is about. You decide whether to take it.
Captured as a detailed message. Not a one-line voicemail. A structured request your team can act on, with an alert sent immediately.
There is no fourth outcome where the caller hits voicemail or a dead end.
What you get afterward
A full recording and transcript of every call
An AI summary of what happened and what was decided
Email and SMS notification after every call, tuned to your preferences
The agent facilitates, it does not advise
Doorkeep detects, connects, and documents. It does not tell callers what to do. It will not give safety instructions, troubleshooting steps, repair timelines, or commitments on your behalf. That boundary is deliberate, and it is what keeps the agent from creating liability for you.
See Trust and Compliance for the full picture, or book a demo and hear it handle real calls.