Control what you're notified about under Settings → Notifications. Preferences are per person, so each teammate tunes their own.
Doorkeep groups notifications into four areas.
Critical Alerts
Emergency Interactions (Tier 3) — always on. When Doorkeep detects a true emergency, you're alerted no matter what. This can't be turned off, by design.
Important Alerts
Turn these on or off individually:
Important Interactions (Tier 2) — calls that need attention but aren't emergencies.
Call Summaries (All Calls) — an email after every call.
Callback Reminders — an email when a scheduled callback is due.
SMS Notifications
Text-message alerts for time-sensitive events. These require account-level SMS to be enabled first.
Digest & Summaries
Weekly Performance Summary — call volume, routing, and performance metrics.
Daily Call Digest — a summary of the previous day's activity, with a delivery-time picker and an option to send even on quiet mornings.
What to expect
Changes save the moment you flip a switch — there's no separate Save button here.
These settings are yours alone; they don't change what your teammates receive.