Control what you're notified about under Settings → Notifications. Preferences are per person, so each teammate sets their own.
The page has five sections.
Critical Alerts
Emergency Interactions (Tier 3) shows Always enabled. Emergency call emails go to everyone on your team and can't be switched off.
Important Alerts
Important Calls (Tier 2) emails the AI summary as soon as an important call is analyzed. Turn it off if you'd rather not get these by email.
Calls by Category
Email every call of a certain kind, including routine ones that would not otherwise reach your inbox:
Leasing Calls: every prospect inquiry emailed as it happens.
Maintenance Calls: every maintenance request emailed as it happens.
SMS Notifications
Call texts aren't a personal switch. They go to the people on your Call List. This section tells you whether texts are on for your account, and lets you turn the daily Callback Reminders text on or off when they are. See Get notified by text (SMS).
Digest & Summaries
Weekly Performance Summary: weekly analytics including call volume, routing, and performance metrics.
Daily Call Digest: a summary of the previous day's call activity, with a delivery-time picker and an option to send it on quiet mornings too.
Weekly Open Calls Reminder: sent Monday mornings when the daily digest is off, so open calls still get chased.
More on these in Call summaries and the daily digest.
What to expect
Changes save the moment you flip a switch. There's no separate Save button here.
These settings are yours alone. They don't change what your teammates receive.