Doorkeep can text you for time-sensitive events. SMS has two switches — an account-level one and your personal one — plus a STOP/START opt-out that lives on your phone.
Two switches have to be on
Account-level SMS (account owner) — under Settings → Phone, turn on Enable SMS Notifications. This is the master switch for the whole account. If it's off, no one gets texts.
Your personal SMS preference — under Settings → Notifications, in the SMS Notifications section.
If SMS is off at the account level, your personal SMS options are hidden and you'll see a note that account-level SMS needs to be enabled first.
If you replied STOP
Carriers let you opt out of texts by replying STOP — and that blocks Doorkeep texts too. If you've done that, Settings → Notifications will show a notice. To turn texts back on:
Text START to Doorkeep's number.
Refresh the Settings → Notifications page.
Good to know
Call-notification texts route to the first contact on your Call List, not everyone on it.
SMS is for notifications to you and your team — it isn't general two-way texting with tenants.
What to expect
Only the account owner can flip the account-level master switch.
After enabling, you'll see a confirmation that SMS notifications are active.