Skip to main content

Call summaries and the daily digest

Get a summary after every call, or a once-a-day recap — your choice.

Written by Andy Peters

Doorkeep can email you after each call, or bundle everything into one daily digest. Set both under Settings → Notifications.

After every call

Turn on Call Summaries (All Calls) to get an email right after each call — who called, what it was about, and how Doorkeep handled it.

Once a day

Prefer one recap instead of a stream of emails? Turn on Daily Call Digest for a summary of the previous day's call activity. When it's on, you can also set:

  • Delivery Time — pick when it arrives in your local time (6 AM through 9 PM).

  • All-clear summary on quiet mornings — send the digest even when nothing needed you, so you always get confirmation everything's handled. Leave it off to only hear from us when there's something to report.

Weekly Performance Summary

Separately, turn on the Weekly Performance Summary for a bigger-picture email — call volume, routing efficiency, and performance trends.

What to expect

  • Summaries and the digest are independent — run both, either, or neither.

  • Emergencies always reach you immediately, regardless of these settings.

Did this answer your question?