Every Doorkeep plan includes a set number of call minutes each month. If you use more than that, the extra minutes are billed at a flat per-minute rate. There is no penalty and no service interruption.
What is included
Starter: 100 minutes each month
Professional: 300 minutes each month
The allowance is monthly on annual plans too: an annual plan gets its minutes every month, not once a year.
Minutes do not roll over
Your included minutes reset every month. Unused minutes do not carry forward, and they cannot be banked for a busier month later.
This keeps the plan simple to predict: you know what you have every month, and there is no balance to track.
What counts as a minute
Doorkeep adds up the length of every completed call in the month. Anything past your allowance is rounded up to the next whole minute. There is no separate rate for different parts of a call.
What overage costs
Each plan has one flat rate per extra minute. No tiers, no escalating rates, no minimum overage block. The current rates are in Doorkeep plans and pricing.
When overages are billed
Overage is billed after the month it was used in closes.
Monthly plans: it is added to a following invoice.
Annual plans: your subscription covers your base plan for the full year, so any overage is billed monthly, as a separate invoice from your annual renewal.
A discount code on your plan does not apply to overage minutes.
If you are consistently going over
If you regularly go past your minutes, compare your overage with the next plan up in Doorkeep plans and pricing. You can upgrade from Starter to Professional at any time, and on an annual plan the difference is prorated.
Busy months happen, particularly during leasing season. A single heavy month is not a reason to change plans. A pattern is.
Where to see your usage
The account owner can see this month's minutes, and when they reset, under Settings → Account. The Usage tab in Settings lists past months, the minutes used, and anything charged for overage. Invoices and receipts are in the Stripe Customer Portal, opened from Settings → Account. See How Doorkeep billing works for more.