Doorkeep has two plans. Both are available monthly or annually, and annual is the lower rate.
Starter
For property managers who need a break.
$179 per month billed monthly, or $149 per month billed annually at $1,788 for the year (saves $360)
100 call minutes included each month
Additional minutes are $1.50 each
1 phone number
Includes 24/7 answering, emergency detection and escalation, Fair Housing guardrails, per-property knowledge bases, call recording, transcription and summaries, email and SMS notifications based on your notification settings, and warm transfer to one person you choose.
Professional
For teams fielding calls across multiple properties.
$399 per month billed monthly, or $349 per month billed annually at $4,188 for the year (saves $600)
300 call minutes included each month
Additional minutes are $2.00 each
Everything in Starter, plus call lists with multiple people, rung in the order you set (if nobody picks up, Doorkeep takes a message), Staff Contacts that put maintenance techs and contractors on your call lists without needing a login, reporting with per-property breakdowns, and situation notes: a short note you write for a building, read to the caller word for word on urgent calls, exactly as you approved it.
How minutes work
Included minutes reset each billing period and do not roll over. All connected call time counts, including the AI conversation, hold time, and transfer legs. Full detail is in Included minutes and overage charges.
What you are never charged extra for
Properties. Unlimited, on both plans.
Team members. Unlimited. No per-seat charge.
Setup. No setup fee, no onboarding fee, no implementation fee.
The only thing that can appear on top of your plan is usage above your included minutes.
Larger portfolios
Running a larger portfolio, a bigger team, or something these two plans do not cover? Book a call and describe what you are dealing with. We will find the right fit, or tell you straight if we are not it yet.
Other things worth knowing
Monthly or annual billing. Cancel any time, and you keep access through the period you paid for.
You can upgrade from Starter to Professional at any point. On an annual plan the difference is prorated.
Doorkeep currently supports U.S. phone numbers only.
Current plans and the full FAQ are always on the pricing page.