If a payment fails, we'll email you and ask you to update your card. Fixing the payment restores your access right away.
What you'll see
An email letting you know a payment needs your attention.
If the payment stays unresolved, access to Doorkeep is paused and you'll land on a payment-required screen when you sign in.
How to fix it
Go to Settings → Account.
Click Open Customer Portal.
Update your payment method or complete any required confirmation (some cards ask you to verify a charge with your bank).
Once the payment goes through, access is restored automatically.
What to expect
Only the account owner can update billing. If you're a team member, let your owner know.
A failed payment doesn't delete your data — your contacts, call history, and settings are all still there when you're back.
If you've fixed the card but still see a warning, give it a minute for the update to sync, then refresh.