If a payment fails, your account stays open while Stripe retries the charge. Update your card to clear it.
What you'll see
An email saying your payment was declined.
A banner inside Doorkeep saying your payment failed, with a link to update your payment.
Your team keeps full access to the app while the payment is past due, and call notifications still go out.
How to fix it
Update your payment method in the Stripe Customer Portal. See Update your payment method.
If you can't get to the portal, email [email protected] for a link.
If the payment is never made
If Stripe can't collect the payment and the subscription ends, Doorkeep stops giving access to the app, and signing in shows a page asking you to subscribe again. See Restart after canceling or lapsing.
What to expect
Only the account owner can update billing. If you're a team member, let your owner know.
If you've fixed the card but still see the banner, give it a minute for the update to sync, then refresh.