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Update your payment method

Change your card or billing details through the Stripe Customer Portal.

Written by Andy Peters

Update your card and billing details from the Stripe Customer Portal, which you open from Settings → Account.

Steps

  1. Go to Settings → Account.

  2. In the Subscription Plan section, click Open Customer Portal.

  3. In the portal, update your payment method or billing address, or view invoices.

  4. Save. Changes take effect immediately.

What to expect

  • The Open Customer Portal button only appears for the account owner. If you're a team member, ask your account owner to make the change.

  • If you're the owner and don't see the button, for example after a failed payment, email [email protected] for a link.

  • The portal is hosted by Stripe, Doorkeep's payment processor. You may be asked to confirm your details there.

  • A card update won't change your plan or billing date. It only changes how you pay.

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