The account owner can cancel any time from Settings → Account. You keep full access until the end of your current billing period.
Before you cancel
Want to keep your call history and contacts? Request a data export first. See Export your account data. The download link expires 48 hours after it's sent.
Steps
Go to Settings → Account.
In the Subscription Plan section, find Cancel Subscription.
Click Cancel Subscription. Stripe opens a page where you confirm the cancellation.
What happens after you cancel
Your subscription stays active until the end of your current billing period. You don't lose anything immediately.
Settings → Account shows a notice with the date your access ends.
Call minutes over your plan's allowance in that final period are still billed after it ends.
After the end date, the app asks you to subscribe again when you sign in, and Doorkeep stops sending call notifications.
After the end date, Doorkeep also stops answering your phone number. Callers hear that the number is no longer in service.
What to expect
Only the account owner can cancel.
Changed your mind before the period ends? Email [email protected].
After your subscription ends, you can start again on the same account. See Restart after canceling or lapsing.