Reports shows your call activity across all your properties: how many calls came in, how they ended, and when. Open it from Reports in the sidebar.
Pick a view and a date range
Activity covers every property together.
By property shows the same report for one property at a time.
The date range at the top right starts on Last 30 days.
The headline numbers
Total calls: every call in the range.
Handled without a human: of the calls with a recorded outcome, the share that ended without a transfer attempt. That includes calls where Doorkeep answered the question and calls where it took a message. A taken message may still need someone to follow up.
The charts
Call volume: lines for Total, Handled by AI, and Transferred. Transferred counts calls where a transfer was attempted, including ones that didn't connect. Calls with no outcome, such as hang-ups, appear only in Total.
Call outcomes: what your assistant achieved on each call.
Calls by hour of day: shaded hours are your coverage hours, in your account's time zone.
Call categories, When calls come in, and Call priority break the same calls down further.
What to expect
Reports are counts only. To see the calls themselves, use the Call Log.
A chart with nothing in the range says so, for example No calls in this period.