Doorkeep is built specifically for residential property management. Not general small business, not medical offices, not restaurants. The agent understands lockouts, maintenance intake, leasing inquiries, and after-hours emergencies because those are the only kinds of calls it was designed around.
Who it works well for
The common thread is not portfolio size. It is that one or two people are personally absorbing every inbound call, including nights and weekends, and that is not sustainable. Running a larger portfolio? Start with one property or your after-hours line.
If any of these describe you, Doorkeep is likely a fit:
You are the after-hours phone, and you would like to not be
Calls go to voicemail during showings, and prospects do not leave one
You cannot tell which of last night's calls actually needed you
You want a record of every call without having to write anything down
You want to set it up yourself, without writing or maintaining prompts
Where it is honestly not the right tool
We would rather tell you now than after you sign up:
You need AppFolio. Doorkeep does not support AppFolio and it is not on the near-term roadmap.
A meaningful share of your callers speak Spanish. The agent is English only today.
You need work orders written into your PMS from a call. Buildium, Rentvine, and DoorLoop are in Beta and connect only: you can connect your account, but nothing syncs and no work orders are created.
You want tours booked into your calendar from a call. Doorkeep takes the prospect's details and notifies your team to follow up.
You want the agent to dispatch vendors or authorize repairs. Doorkeep captures and routes maintenance requests. It does not dispatch, schedule, or approve work.
You want outbound calling. Doorkeep answers inbound calls only.
You want residents handled by text or email. Doorkeep is a phone agent. It does not text callers or handle general two-way SMS.
If you are somewhere in between and not sure, the fastest way to find out is to call the demo line and listen to how the agent handles a call, or talk to us directly.