The most common question before signing up is whether tenants have to learn a new number. They do not.
You keep your existing number
Doorkeep gives you a dedicated Doorkeep number, but your tenants never need to know it exists. You set up call forwarding on the line they already dial, and those calls arrive at Doorkeep.
Your Doorkeep number is under Settings, then Phone, in Your Phone Number. It also shows at the top of the Assistant page, next to Live.
Forwarding is something you control, and you can switch it back at any time. See Forward your calls to Doorkeep for the step by step.
You choose when Doorkeep answers
Forward everything, or only forward outside office hours. A lot of property managers start with after-hours coverage, get comfortable with how the agent handles calls, and widen from there.
What setup involves
Most of setup happens on the Assistant page. It shows your greeting, call windows, call types, who picks up, and knowledge on one screen, and each card has an Edit button.
Add your properties on the Properties page, then add what the assistant should know about them on the Knowledge page. New facts land in review, and nothing reaches a call until you turn it on.
Set your greeting so callers hear your company name. On the Greeting card, click Edit and fill in Your assistant introduces itself as. Callers hear up to 6 words, so keep it short. Every call opens by saying it is an AI assistant and that the call is being recorded.
Choose who Doorkeep rings, and when. The Who picks up card holds your Call List in ring order, and Call windows set what happens at different times of day. On Starter, your Call List rings one person. Ringing several people in order is on Professional.
Forward your line.
No hardware, no phone system migration, no technical work. Doorkeep runs alongside whatever you already use.
Test before you go live
Ten minutes of calling your own number and playing tenant tells you more than an hour of reading settings. Do this before you forward your main line. The Test a call button at the top of the Assistant page has your number and the other ways to test. See Make test calls before you go live.
Want help doing it
Book a demo and the founder sets it up with you on the call: call windows, escalation, and property knowledge, so Doorkeep answers the way you would. Book a demo.
Doorkeep currently supports U.S. phone numbers only.